Items are eligible for return if they:

• Are unworn, unwashed, and in their original condition.
• Have all original tags attached.
• Still have the Montciel return tag intact.

Our return tag says it best:

"Do not remove, or else I belong to you forever"

Once this tag has been removed, the garment is no longer eligible for return.

Every Montciel piece is carefully inspected before leaving our studio.

If your order arrives damaged, defective, or you receive the wrong item, please email montciel.co@gmail.com within 7 days of delivery, along with your order number and photographs of the issue.

We'll do our best to make it right.

Simply email montciel.co@gmail.com with:

• Your order number
• The item(s) you'd like to return
• The reason for your return (optional -we're always looking to improve)

Once approved, we'll send you return instructions.

Please don't send items back before contacting us, as they won't be accepted.

Return shipping costs are the responsibility of the customer unless:

• Your item is faulty
• You received the wrong item

We recommend using a tracked shipping service, as Montciel cannot be responsible for parcels lost in transit.

Once we've received and inspected your return, we'll notify you by email.

Approved refunds are issued to your original payment method within 10 business days.

Please note that banks and credit card providers may take additional time to process your refund.

Sale items, gift cards, personalized products, and garments with the Montciel return tag removed are not eligible for refund.

Questions before ordering? Need help with sizing? Unsure whether a style is right for you?

We're always happy to help.

montciel.co@gmail.com