Returns & Exchanges

We hope you love your Montciel piece as much as we loved creating it.

If it's not quite right, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

• Be unworn, unwashed, and in its original condition.

• Have all original tags attached.

• Have the signature Montciel return tag still intact. If this tag has been removed or altered, the garment is considered worn and is no longer eligible for return.

• Be returned in its original packaging where possible.

• Include proof of purchase.

Our signature tag says it best:

"Do not remove me… or I'm yours forever."

Once this tag has been removed, we are unable to accept the item back.

Starting a Return

To initiate a return, please email info@montciel.ca within 14 days of delivery with your order number.

Once your request has been approved, we'll provide detailed return instructions. Items sent back without prior authorization cannot be accepted.

Return Address

[Insert Return Address]

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a tracked shipping service, as Montciel cannot be responsible for returns lost in transit.

Exchanges

At this time, we do not offer direct exchanges.

If you'd like a different size, simply return your eligible item and place a new order. This is the quickest way to ensure availability.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at info@montciel.ca, including your order number and photos of the issue. We'll make it right as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Sale or promotional items marked Final Sale

• Gift cards

• Personalized or custom-made products

• Any item with the Montciel return tag removed

• Any garment showing signs of wear, washing, perfume, makeup, deodorant, stains, or alterations

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at info@montciel.ca.